Fox Education Services GmbH - Notice history

Experiencing minor outage

Das FoxEducation Produktteam informiert hier über geplante Wartungen, Vorfälle und die generelle Verfügbarkeit aller Produkte der Plattform.

100% - uptime

Messages - Partial outage

99% - uptime
07.01.2024
08.01.2024
09.30.2024

Chats - Partial outage

99% - uptime
07.01.2024
08.01.2024
09.30.2024

FoxDrive - Operational

100% - uptime
07.01.2024
08.01.2024
09.30.2024

Consultation hours - Operational

100% - uptime
07.01.2024
08.01.2024
09.30.2024

Administration - Operational

100% - uptime
07.01.2024
08.01.2024
09.30.2024

Timetable - Operational

100% - uptime
07.01.2024
08.01.2024
09.30.2024

News - Operational

100% - uptime
07.01.2024
08.01.2024
09.30.2024

class register - Operational

100% - uptime
07.01.2024
08.01.2024
09.30.2024

Portfolio - Operational

100% - uptime
07.01.2024
08.01.2024
09.30.2024

Checklist - Operational

100% - uptime
07.01.2024
08.01.2024
09.30.2024

Video Calls - Operational

100% - uptime
07.01.2024
08.01.2024
09.30.2024

FoxPay - Operational

100% - uptime
07.01.2024
08.01.2024
09.30.2024

SMS - Operational

100% - uptime
07.01.2024
08.01.2024
09.30.2024
100% - uptime

Messages - Partial outage

99% - uptime
07.01.2024
08.01.2024
09.30.2024

Chats - Partial outage

99% - uptime
07.01.2024
08.01.2024
09.30.2024

FoxDrive - Operational

100% - uptime
07.01.2024
08.01.2024
09.30.2024

Consultation hours - Operational

100% - uptime
07.01.2024
08.01.2024
09.30.2024

Administration - Operational

100% - uptime
07.01.2024
08.01.2024
09.30.2024

News - Operational

100% - uptime
07.01.2024
08.01.2024
09.30.2024

Group book - Operational

100% - uptime
07.01.2024
08.01.2024
09.30.2024

Portfolio - Operational

100% - uptime
07.01.2024
08.01.2024
09.30.2024

Checklist - Operational

100% - uptime
07.01.2024
08.01.2024
09.30.2024

Video Calls - Operational

100% - uptime
07.01.2024
08.01.2024
09.30.2024

FoxPay - Operational

100% - uptime
07.01.2024
08.01.2024
09.30.2024

SMS - Operational

100% - uptime
07.01.2024
08.01.2024
09.30.2024

Website - Operational

100% - uptime
07.01.2024
08.01.2024
09.30.2024

Notice history

09.01.2024

Disruptions to push notifications
  • Identified
    Identified

    There are currently difficulties processing push notifications. Please inform the users of your institution that the app currently needs to be checked manually on a regular basis for important news.

08.01.2024

No notices reported this month

07.01.2024

Planned maintenance
  • Completed
    31st July 2024 at 19:35
    Completed
    31st July 2024 at 19:35
    Maintenance has completed successfully.
  • In progress
    31st July 2024 at 19:14
    In progress
    31st July 2024 at 19:14
    Maintenance is now in progress.
  • Planned
    31st July 2024 at 19:00
    Planned
    31st July 2024 at 19:00

    Dear Fox users,

    In order to continue to offer you the best service, our applications will not be available from March 30, 2024 11:00 p.m. to March 31, 2024 2:00 a.m. due to maintenance work. We apologize for the inconvenience!

    Dear Fox users,

    In order to be able to continue to offer you the best service, our applications will not be available for you on March 30th, 2024 from 11:00 pm to March 31st, 2024 2:00 am due to maintenance work. We apologize for the inconvenience!

Planned maintenance
  • Completed
    13th July 2024 at 03:00
    Completed
    13th July 2024 at 03:00
    Maintenance has completed successfully
  • Planned
    13th July 2024 at 02:00
    Planned
    13th July 2024 at 02:00

    Dear Fox users,

    in order to be able to continue to offer you the best service, our applications will not be available for you on July 13th, 2024 from 04:00 pa.m. to July 13th, 2024 05:00 a.m. due to maintenance work. We apologize for the inconvenience!

Login to SchoolFox via Untis (website, mobile app) not possible
  • Resolved
    Resolved

    Untis SSO problems have been resolved.

  • Identified
    Update

    Untis is aware of the problem and is working on a solution.

  • Identified
    Identified

    There is a problem on the Untis side. Please contact their support and provide the following information: OpenID Connect Discovery no longer works. The endpoint <server>/api/sso/v2/<tenant_id>/.well-known/openid-configuration returns a 403 Forbidden error with the error message "no data per mandant available".

Problems with file attachments and file storage
  • Resolved
    Update
    This incident has been resolved.
  • Resolved
    Resolved

07.01.2024 to 09.01.2024

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