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    <title>Fox Education Services GmbH Status - Incident history</title>
    <link>https://status.foxeducation.com</link>
    <description>Fox Education Services GmbH</description>
    <pubDate>Tue, 3 Mar 2026 10:38:46 +0000</pubDate>
    
<item>
  <title>Aktuelle Beeinträchtigung der Erreichbarkeit</title>
  <description>
    Type: Incident
    Duration: 2 hours and 14 minutes

    Affected Components: Administration, Timetable, Video Calls, Chats, SMS, Checklist, FoxPay, FoxPay, Messages, Checklist, Portfolio, Stundenplan, News, FoxDrive, Chats, Administration, SMS, Portfolio, Chats, Sprechzeiten, News, Website, Administration, News, Messages, Portfolio, Consultation hours, Consultation hours, class register, Group book, Mitteilungen, Video Calls, FoxDrive, FoxDrive, SMS, Video Calls, Checkliste
    Mar 3, 10:38:46 GMT+0 - Investigating - Wir beobachten derzeit erhöhte Antwortzeiten unserer Server. Es kann vorkommen, dass Apps vorübergehend nicht reagieren. Alle Funktionen sind betroffen. Wir arbeiten mit Hochdruck an der Behebung des Problems. Mar 3, 12:18:20 GMT+0 - Identified - Die Ursache für die erhöhten Antwortzeiten liegt bei einem unserer externen Dienstleister. Der Anbieter arbeitet bereits an einer Lösung. Wir haben zwischenzeitlich einen Workaround implementiert, der die Situation verbessern wird. Die Ausrollung kann bis zu 60 Minuten in Anspruch nehmen. Mar 3, 12:52:44 GMT+0 - Resolved - Die Erreichbarkeit unserer Server ist wiederhergestellt. Alle Funktionen stehen wieder uneingeschränkt zur Verfügung. 
  </description>
  <content:encoded>
    <![CDATA[<p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 2 hours and 14 minutes</p>
    <p><strong>Affected Components:</strong> , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , </p>
    &lt;p&gt;&lt;small&gt;Mar &lt;var data-var=&#039;date&#039;&gt; 3&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;10:38:46&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; -
  Wir beobachten derzeit erhöhte Antwortzeiten unserer Server. Es kann vorkommen, dass Apps vorübergehend nicht reagieren. Alle Funktionen sind betroffen. Wir arbeiten mit Hochdruck an der Behebung des Problems..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Mar &lt;var data-var=&#039;date&#039;&gt; 3&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;12:18:20&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
  Die Ursache für die erhöhten Antwortzeiten liegt bei einem unserer externen Dienstleister. Der Anbieter arbeitet bereits an einer Lösung. Wir haben zwischenzeitlich einen Workaround implementiert, der die Situation verbessern wird. Die Ausrollung kann bis zu 60 Minuten in Anspruch nehmen..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Mar &lt;var data-var=&#039;date&#039;&gt; 3&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;12:52:44&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
  Die Erreichbarkeit unserer Server ist wiederhergestellt. Alle Funktionen stehen wieder uneingeschränkt zur Verfügung..&lt;/p&gt;
]]>
  </content:encoded>
  <pubDate>Tue, 3 Mar 2026 10:38:46 +0000</pubDate>
  <link>https://status.foxeducation.com/incident/cmmah67wj0a2cy2o0y642txug</link>
  <guid>https://status.foxeducation.com/incident/cmmah67wj0a2cy2o0y642txug</guid>
</item>

<item>
  <title>Kurzzeitige Unterbrechung beim Datei-Download</title>
  <description>
    Type: Incident
    Duration: 55 minutes

    Affected Components: Chats, Messages, FoxDrive, Chats, Messages, Chats, Mitteilungen, FoxDrive, FoxDrive
    Jan 26, 10:15:00 GMT+0 - Monitoring - Für etwa 5 Minuten zwischen 11:15 und 11:20 Uhr war es nicht möglich, Mitteilungenanhänge, Dateien von FoxDrive und auch Anhänge in den Chats herunterzuladen. Der Grund dafür war ein technisches Problem mit einem Rechenzentrums-Server, der die Datei-Downloads verarbeitet.

Der Server wurde neu gestartet und Datei-Downloads funktionieren jetzt wieder. Es sind keine Daten verloren gegangen. Wir beobachten die Situation. Jan 26, 11:09:39 GMT+0 - Resolved - Der Server läuft stabil, der Vorfall ist daher geschlossen. 
  </description>
  <content:encoded>
    <![CDATA[<p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 55 minutes</p>
    <p><strong>Affected Components:</strong> , , , , , , , , </p>
    &lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&#039;date&#039;&gt; 26&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;10:15:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
  Für etwa 5 Minuten zwischen 11:15 und 11:20 Uhr war es nicht möglich, Mitteilungenanhänge, Dateien von FoxDrive und auch Anhänge in den Chats herunterzuladen. Der Grund dafür war ein technisches Problem mit einem Rechenzentrums-Server, der die Datei-Downloads verarbeitet.

Der Server wurde neu gestartet und Datei-Downloads funktionieren jetzt wieder. Es sind keine Daten verloren gegangen. Wir beobachten die Situation..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&#039;date&#039;&gt; 26&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;11:09:39&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
  Der Server läuft stabil, der Vorfall ist daher geschlossen..&lt;/p&gt;
]]>
  </content:encoded>
  <pubDate>Mon, 26 Jan 2026 10:15:00 +0000</pubDate>
  <link>https://status.foxeducation.com/incident/cmkv16r3a061yk44opdjd1155</link>
  <guid>https://status.foxeducation.com/incident/cmkv16r3a061yk44opdjd1155</guid>
</item>

<item>
  <title>Planned maintenance</title>
  <description>
    Type: Maintenance
    Duration: 3 hours and 14 minutes

    Affected Components: Website, Administration, Messages, Timetable, Portfolio, Video Calls, Chats, SMS, Checklist, News, FoxPay, Messages, News, FoxPay, Checklist, Portfolio, Administration, Consultation hours, Chats, FoxDrive, Sprechzeiten, Administration, Stundenplan, Portfolio, , News, SMS, FoxDrive, Group book, Consultation hours, FoxDrive, Chats, class register, Mitteilungen, Video Calls, SMS, Checkliste, Video Calls, 
Wiener Bildungspost - WiBi →
    Jul 17, 21:00:00 GMT+0 - Identified - Dear Fox users,

in order to be able to continue to offer you the best service, our applications will not be available for you from 17.07.2025 23:00 Uhr until 18.07.2025 3:00 due to maintenance work. We apologize for the inconvenience! Jul 17, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 18, 00:14:09 GMT+0 - Completed - Maintenance has completed successfully. 
  </description>
  <content:encoded>
    <![CDATA[<p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 3 hours and 14 minutes</p>
    <p><strong>Affected Components:</strong> , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , </p>
    &lt;p&gt;&lt;small&gt;Jul &lt;var data-var=&#039;date&#039;&gt; 17&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;21:00:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
  Dear Fox users,

in order to be able to continue to offer you the best service, our applications will not be available for you from 17.07.2025 23:00 Uhr until 18.07.2025 3:00 due to maintenance work. We apologize for the inconvenience!.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Jul &lt;var data-var=&#039;date&#039;&gt; 17&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;21:00:01&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
  Maintenance is now in progress.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Jul &lt;var data-var=&#039;date&#039;&gt; 18&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;00:14:09&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; -
  Maintenance has completed successfully..&lt;/p&gt;
]]>
  </content:encoded>
  <pubDate>Thu, 17 Jul 2025 21:00:00 +0000</pubDate>
  <link>https://status.foxeducation.com/maintenance/cmbrxmgi5000g657hrb0ob4dw</link>
  <guid>https://status.foxeducation.com/maintenance/cmbrxmgi5000g657hrb0ob4dw</guid>
</item>

<item>
  <title>Network problems in the data center – repair in progress</title>
  <description>
    Type: Incident
    Duration: 1 hour and 33 minutes

    Affected Components: Website, Timetable, Group book, class register, FoxDrive, News, Messages, FoxDrive, SMS, Checklist, Chats, Checklist, Consultation hours, Chats, FoxPay, Administration, FoxPay, Consultation hours, Video Calls, Portfolio, Administration, Portfolio, Video Calls, SMS, News, Messages
    Feb 3, 05:51:02 GMT+0 - Resolved - This incident has been resolved. Feb 3, 04:17:41 GMT+0 - Identified - Our data center is experiencing major network issues. The cause has been identified and is currently being resolved. However, it will take time for the solution to be rolled out across the entire data center. Feb 3, 04:48:11 GMT+0 - Monitoring - Our apps are working normally again. 
  </description>
  <content:encoded>
    <![CDATA[<p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 1 hour and 33 minutes</p>
    <p><strong>Affected Components:</strong> , , , , , , , , , , , , , , , , , , , , , , , , , </p>
    &lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&#039;date&#039;&gt; 3&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;05:51:02&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
  This incident has been resolved..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&#039;date&#039;&gt; 3&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;04:17:41&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
  Our data center is experiencing major network issues. The cause has been identified and is currently being resolved. However, it will take time for the solution to be rolled out across the entire data center..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&#039;date&#039;&gt; 3&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;04:48:11&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
  Our apps are working normally again..&lt;/p&gt;
]]>
  </content:encoded>
  <pubDate>Mon, 3 Feb 2025 04:17:41 +0000</pubDate>
  <link>https://status.foxeducation.com/incident/cm6ojid4m00hvw3uq4kedloqm</link>
  <guid>https://status.foxeducation.com/incident/cm6ojid4m00hvw3uq4kedloqm</guid>
</item>

<item>
  <title>Planned maintenance</title>
  <description>
    Type: Maintenance
    Duration: 4 hours and 31 minutes

    Affected Components: Website, Timetable, Group book, class register, FoxDrive, News, Messages, FoxDrive, SMS, Checklist, Chats, Checklist, Consultation hours, Chats, FoxPay, Administration, FoxPay, Consultation hours, Video Calls, Portfolio, Administration, Portfolio, Video Calls, SMS, News, Messages
    Dec 25, 21:00:00 GMT+0 - Identified - Dear Fox users,

 In order to continue to offer you the best service, our applications will not be available from March 30, 2024 11:00 p.m. to March 31, 2024 2:00 a.m. due to maintenance work. We apologize for the inconvenience!

 Dear Fox users,

 In order to be able to continue to offer you the best service, our applications will not be available for you on March 30th, 2024 from 11:00 pm to March 31st, 2024 2:00 am due to maintenance work. We apologize for the inconvenience! Dec 25, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 26, 01:30:35 GMT+0 - Completed - Maintenance has completed successfully. 
  </description>
  <content:encoded>
    <![CDATA[<p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 4 hours and 31 minutes</p>
    <p><strong>Affected Components:</strong> , , , , , , , , , , , , , , , , , , , , , , , , , </p>
    &lt;p&gt;&lt;small&gt;Dec &lt;var data-var=&#039;date&#039;&gt; 25&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;21:00:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
  Dear Fox users,

 In order to continue to offer you the best service, our applications will not be available from March 30, 2024 11:00 p.m. to March 31, 2024 2:00 a.m. due to maintenance work. We apologize for the inconvenience!

 Dear Fox users,

 In order to be able to continue to offer you the best service, our applications will not be available for you on March 30th, 2024 from 11:00 pm to March 31st, 2024 2:00 am due to maintenance work. We apologize for the inconvenience!.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Dec &lt;var data-var=&#039;date&#039;&gt; 25&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;21:00:01&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
  Maintenance is now in progress.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Dec &lt;var data-var=&#039;date&#039;&gt; 26&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;01:30:35&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; -
  Maintenance has completed successfully..&lt;/p&gt;
]]>
  </content:encoded>
  <pubDate>Wed, 25 Dec 2024 21:00:00 +0000</pubDate>
  <link>https://status.foxeducation.com/maintenance/cm46uuvaq000jjydqiqbp4y4o</link>
  <guid>https://status.foxeducation.com/maintenance/cm46uuvaq000jjydqiqbp4y4o</guid>
</item>

<item>
  <title>Minor performance issues</title>
  <description>
    Type: Incident
    Duration: 2 days, 5 hours and 50 minutes

    Affected Components: Website, Timetable, Group book, class register, FoxDrive, News, Messages, FoxDrive, SMS, Checklist, Chats, Checklist, Consultation hours, Chats, FoxPay, Administration, FoxPay, Consultation hours, Video Calls, Portfolio, Administration, Portfolio, Video Calls, SMS, News, Messages
    Nov 26, 07:11:10 GMT+0 - Monitoring - Our DDOS-protection provider has minor performance issues, which affect responsiveness of the apps. Support team is working on resolving the problem. Nov 28, 13:00:54 GMT+0 - Resolved - This incident has been resolved. 
  </description>
  <content:encoded>
    <![CDATA[<p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 2 days, 5 hours and 50 minutes</p>
    <p><strong>Affected Components:</strong> , , , , , , , , , , , , , , , , , , , , , , , , , </p>
    &lt;p&gt;&lt;small&gt;Nov &lt;var data-var=&#039;date&#039;&gt; 26&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;07:11:10&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
  Our DDOS-protection provider has minor performance issues, which affect responsiveness of the apps. Support team is working on resolving the problem..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Nov &lt;var data-var=&#039;date&#039;&gt; 28&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;13:00:54&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
  This incident has been resolved..&lt;/p&gt;
]]>
  </content:encoded>
  <pubDate>Tue, 26 Nov 2024 07:11:10 +0000</pubDate>
  <link>https://status.foxeducation.com/incident/cm3y4bofp004cuw5tverrahsu</link>
  <guid>https://status.foxeducation.com/incident/cm3y4bofp004cuw5tverrahsu</guid>
</item>

<item>
  <title>Massive slowdown of application</title>
  <description>
    Type: Incident
    Duration: 1 hour and 34 minutes

    Affected Components: Timetable, Group book, class register, FoxDrive, News, Messages, FoxDrive, SMS, Checklist, Chats, Checklist, Consultation hours, Chats, FoxPay, Administration, FoxPay, Consultation hours, Video Calls, Portfolio, Administration, Portfolio, Video Calls, SMS, News, Messages
    Nov 25, 07:49:22 GMT+0 - Resolved - Application accessibility and performance is back to normal. Issue has been resolved. Nov 25, 06:15:22 GMT+0 - Identified - We are continuing to work on a fix for this incident. Nov 25, 07:03:16 GMT+0 - Monitoring - Our DDOS (Distributed-Denial-of-Service) attacks protecting service has a technical issue, correctly forwarding traffic. Support team is working on a solution. 
  </description>
  <content:encoded>
    <![CDATA[<p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 1 hour and 34 minutes</p>
    <p><strong>Affected Components:</strong> , , , , , , , , , , , , , , , , , , , , , , , , </p>
    &lt;p&gt;&lt;small&gt;Nov &lt;var data-var=&#039;date&#039;&gt; 25&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;07:49:22&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
  Application accessibility and performance is back to normal. Issue has been resolved..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Nov &lt;var data-var=&#039;date&#039;&gt; 25&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;06:15:22&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
  We are continuing to work on a fix for this incident..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Nov &lt;var data-var=&#039;date&#039;&gt; 25&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;07:03:16&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
  Our DDOS (Distributed-Denial-of-Service) attacks protecting service has a technical issue, correctly forwarding traffic. Support team is working on a solution..&lt;/p&gt;
]]>
  </content:encoded>
  <pubDate>Mon, 25 Nov 2024 06:15:22 +0000</pubDate>
  <link>https://status.foxeducation.com/incident/cm3wmw3f2000292dfqtzxgwsx</link>
  <guid>https://status.foxeducation.com/incident/cm3wmw3f2000292dfqtzxgwsx</guid>
</item>

<item>
  <title>Disruptions to push notifications</title>
  <description>
    Type: Incident
    Duration: 3 days, 3 hours and 35 minutes

    Affected Components: Messages, Chats, Chats, Messages
    Sep 8, 07:14:58 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 8, 20:32:23 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 6, 07:06:52 GMT+0 - Identified - There are currently difficulties processing push notifications. Please inform the users of your institution that the app currently needs to be checked manually on a regular basis for important news. Sep 9, 10:41:50 GMT+0 - Resolved - This incident has been resolved. 
  </description>
  <content:encoded>
    <![CDATA[<p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 3 days, 3 hours and 35 minutes</p>
    <p><strong>Affected Components:</strong> , , , </p>
    &lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 8&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;07:14:58&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
  We are continuing to work on a fix for this incident..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 8&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;20:32:23&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
  We implemented a fix and are currently monitoring the result..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 6&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;07:06:52&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
  There are currently difficulties processing push notifications. Please inform the users of your institution that the app currently needs to be checked manually on a regular basis for important news..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 9&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;10:41:50&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
  This incident has been resolved..&lt;/p&gt;
]]>
  </content:encoded>
  <pubDate>Fri, 6 Sep 2024 07:06:52 +0000</pubDate>
  <link>https://status.foxeducation.com/incident/cm0qdi5og004lvx3kt8vgtmzd</link>
  <guid>https://status.foxeducation.com/incident/cm0qdi5og004lvx3kt8vgtmzd</guid>
</item>

<item>
  <title>Planned maintenance</title>
  <description>
    Type: Maintenance
    Duration: 1 hour

    Affected Components: Timetable, Group book, class register, FoxDrive, News, Messages, FoxDrive, SMS, Checklist, Chats, Checklist, Consultation hours, Chats, FoxPay, Administration, FoxPay, Consultation hours, Video Calls, Portfolio, Administration, Portfolio, Video Calls, SMS, News, Messages
    Jul 13, 02:00:00 GMT+0 - Identified - Dear Fox users,

in order to be able to continue to offer you the best service, our applications will not be available for you on July 13th, 2024 from 04:00 pa.m. to July 13th, 2024 05:00 a.m. due to maintenance work. We apologize for the inconvenience! Jul 13, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully 
  </description>
  <content:encoded>
    <![CDATA[<p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 1 hour</p>
    <p><strong>Affected Components:</strong> , , , , , , , , , , , , , , , , , , , , , , , , </p>
    &lt;p&gt;&lt;small&gt;Jul &lt;var data-var=&#039;date&#039;&gt; 13&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;02:00:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
  Dear Fox users,

in order to be able to continue to offer you the best service, our applications will not be available for you on July 13th, 2024 from 04:00 pa.m. to July 13th, 2024 05:00 a.m. due to maintenance work. We apologize for the inconvenience!.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Jul &lt;var data-var=&#039;date&#039;&gt; 13&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;03:00:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; -
  Maintenance has completed successfully.&lt;/p&gt;
]]>
  </content:encoded>
  <pubDate>Sat, 13 Jul 2024 02:00:00 +0000</pubDate>
  <link>https://status.foxeducation.com/maintenance/cly43m7u98106b1n2vr547hn9</link>
  <guid>https://status.foxeducation.com/maintenance/cly43m7u98106b1n2vr547hn9</guid>
</item>

<item>
  <title>Login to SchoolFox via Untis (website, mobile app) not possible</title>
  <description>
    Type: Incident
    Duration: 5 hours and 15 minutes

    Affected Components: Administration
    Jul 11, 12:55:33 GMT+0 - Resolved - Untis SSO problems have been resolved. Jul 11, 07:40:16 GMT+0 - Identified - There is a problem on the Untis side. Please contact their support and provide the following information: OpenID Connect Discovery no longer works. The endpoint &lt;server&gt;/api/sso/v2/&lt;tenant\_id&gt;/.well-known/openid-configuration returns a 403 Forbidden error with the error message &quot;no data per mandant available&quot;. Jul 11, 09:51:13 GMT+0 - Identified - Untis is aware of the problem and is working on a solution. 
  </description>
  <content:encoded>
    <![CDATA[<p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 5 hours and 15 minutes</p>
    <p><strong>Affected Components:</strong> </p>
    &lt;p&gt;&lt;small&gt;Jul &lt;var data-var=&#039;date&#039;&gt; 11&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;12:55:33&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
  Untis SSO problems have been resolved..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Jul &lt;var data-var=&#039;date&#039;&gt; 11&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;07:40:16&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
  There is a problem on the Untis side. Please contact their support and provide the following information: OpenID Connect Discovery no longer works. The endpoint &lt;server&gt;/api/sso/v2/&lt;tenant\_id&gt;/.well-known/openid-configuration returns a 403 Forbidden error with the error message &quot;no data per mandant available&quot;..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Jul &lt;var data-var=&#039;date&#039;&gt; 11&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;09:51:13&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
  Untis is aware of the problem and is working on a solution..&lt;/p&gt;
]]>
  </content:encoded>
  <pubDate>Thu, 11 Jul 2024 07:40:16 +0000</pubDate>
  <link>https://status.foxeducation.com/incident/clygyllwm160713ikok6w1d22f6</link>
  <guid>https://status.foxeducation.com/incident/clygyllwm160713ikok6w1d22f6</guid>
</item>

<item>
  <title>Problems with file attachments and file storage</title>
  <description>
    Type: Incident
    

    Affected Components: Website, Timetable, Group book, class register, FoxDrive, News, Messages, FoxDrive, SMS, Checklist, Chats, Checklist, Consultation hours, Chats, FoxPay, Administration, FoxPay, Consultation hours, Video Calls, Portfolio, Administration, Portfolio, Video Calls, SMS, News, Messages
    Jul 1, 11:05:35 GMT+0 - Resolved - This incident has been resolved. Jul 1, 10:05:10 GMT+0 - Resolved - Der Upload und Download von Anhängen in Chats, Mitteilungen und FoxDrive ist derzeit nicht möglich 
  </description>
  <content:encoded>
    <![CDATA[<p><strong>Type:</strong> Incident</p>
    
    <p><strong>Affected Components:</strong> , , , , , , , , , , , , , , , , , , , , , , , , , </p>
    &lt;p&gt;&lt;small&gt;Jul &lt;var data-var=&#039;date&#039;&gt; 1&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;11:05:35&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
  This incident has been resolved..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Jul &lt;var data-var=&#039;date&#039;&gt; 1&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;10:05:10&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
  Der Upload und Download von Anhängen in Chats, Mitteilungen und FoxDrive ist derzeit nicht möglich.&lt;/p&gt;
]]>
  </content:encoded>
  <pubDate>Mon, 1 Jul 2024 10:05:10 +0000</pubDate>
  <link>https://status.foxeducation.com/incident/cly2tdd403177b3of5qehifr5</link>
  <guid>https://status.foxeducation.com/incident/cly2tdd403177b3of5qehifr5</guid>
</item>

<item>
  <title>Poor performance when reading messages</title>
  <description>
    Type: Incident
    

    Affected Components: Messages, Messages
    Jun 20, 05:29:08 GMT+0 - Resolved -  
  </description>
  <content:encoded>
    <![CDATA[<p><strong>Type:</strong> Incident</p>
    
    <p><strong>Affected Components:</strong> , </p>
    &lt;p&gt;&lt;small&gt;Jun &lt;var data-var=&#039;date&#039;&gt; 20&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;05:29:08&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
  .&lt;/p&gt;
]]>
  </content:encoded>
  <pubDate>Thu, 20 Jun 2024 05:29:08 +0000</pubDate>
  <link>https://status.foxeducation.com/incident/clxmto1y29072bhn5l70at131</link>
  <guid>https://status.foxeducation.com/incident/clxmto1y29072bhn5l70at131</guid>
</item>

<item>
  <title>Poor performance when reading messages</title>
  <description>
    Type: Incident
    Duration: 30 minutes

    Affected Components: Messages, Messages
    Jun 17, 06:29:05 GMT+0 - Resolved - This incident has been resolved. Jun 17, 05:59:09 GMT+0 - Monitoring -  
  </description>
  <content:encoded>
    <![CDATA[<p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 30 minutes</p>
    <p><strong>Affected Components:</strong> , </p>
    &lt;p&gt;&lt;small&gt;Jun &lt;var data-var=&#039;date&#039;&gt; 17&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;06:29:05&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
  This incident has been resolved..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Jun &lt;var data-var=&#039;date&#039;&gt; 17&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;05:59:09&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
  .&lt;/p&gt;
]]>
  </content:encoded>
  <pubDate>Mon, 17 Jun 2024 05:59:09 +0000</pubDate>
  <link>https://status.foxeducation.com/incident/clxikf2hu163469b1obr6m17qvf</link>
  <guid>https://status.foxeducation.com/incident/clxikf2hu163469b1obr6m17qvf</guid>
</item>

<item>
  <title>Maintenance work Fox Homepage</title>
  <description>
    Type: Maintenance
    Duration: 32 minutes

    Affected Components: Website
    Jun 12, 19:31:36 GMT+0 - Completed - Maintenance has completed successfully. Jun 12, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 12, 19:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. 
  </description>
  <content:encoded>
    <![CDATA[<p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 32 minutes</p>
    <p><strong>Affected Components:</strong> </p>
    &lt;p&gt;&lt;small&gt;Jun &lt;var data-var=&#039;date&#039;&gt; 12&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;19:31:36&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; -
  Maintenance has completed successfully..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Jun &lt;var data-var=&#039;date&#039;&gt; 12&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;19:00:01&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
  Maintenance is now in progress.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Jun &lt;var data-var=&#039;date&#039;&gt; 12&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;19:00:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
  We are planning for a scheduled maintenance during that time..&lt;/p&gt;
]]>
  </content:encoded>
  <pubDate>Wed, 12 Jun 2024 19:00:00 +0000</pubDate>
  <link>https://status.foxeducation.com/maintenance/clxc72leb1890beohjgd2hjnc</link>
  <guid>https://status.foxeducation.com/maintenance/clxc72leb1890beohjgd2hjnc</guid>
</item>

<item>
  <title>Poor performance when sending messages</title>
  <description>
    Type: Incident
    

    Affected Components: Timetable, News
    May 6, 05:30:00 GMT+0 - Resolved - This incident has been resolved. 
  </description>
  <content:encoded>
    <![CDATA[<p><strong>Type:</strong> Incident</p>
    
    <p><strong>Affected Components:</strong> , </p>
    &lt;p&gt;&lt;small&gt;May &lt;var data-var=&#039;date&#039;&gt; 6&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;05:30:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
  This incident has been resolved..&lt;/p&gt;
]]>
  </content:encoded>
  <pubDate>Mon, 6 May 2024 05:30:00 +0000</pubDate>
  <link>https://status.foxeducation.com/incident/clwahehef9493b8oq8hl5nzyz</link>
  <guid>https://status.foxeducation.com/incident/clwahehef9493b8oq8hl5nzyz</guid>
</item>

<item>
  <title>Poor performance when sending messages</title>
  <description>
    Type: Incident
    

    Affected Components: Timetable, News
    Apr 29, 05:30:00 GMT+0 - Resolved - This incident has been resolved. 
  </description>
  <content:encoded>
    <![CDATA[<p><strong>Type:</strong> Incident</p>
    
    <p><strong>Affected Components:</strong> , </p>
    &lt;p&gt;&lt;small&gt;Apr &lt;var data-var=&#039;date&#039;&gt; 29&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;05:30:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
  This incident has been resolved..&lt;/p&gt;
]]>
  </content:encoded>
  <pubDate>Mon, 29 Apr 2024 05:30:00 +0000</pubDate>
  <link>https://status.foxeducation.com/incident/clwah8ebn5650blone6n3mgz9</link>
  <guid>https://status.foxeducation.com/incident/clwah8ebn5650blone6n3mgz9</guid>
</item>

<item>
  <title>Poor performance when sending messages</title>
  <description>
    Type: Incident
    

    Affected Components: Timetable, News
    Apr 26, 05:45:00 GMT+0 - Resolved - This incident has been resolved. 
  </description>
  <content:encoded>
    <![CDATA[<p><strong>Type:</strong> Incident</p>
    
    <p><strong>Affected Components:</strong> , </p>
    &lt;p&gt;&lt;small&gt;Apr &lt;var data-var=&#039;date&#039;&gt; 26&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;05:45:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
  This incident has been resolved..&lt;/p&gt;
]]>
  </content:encoded>
  <pubDate>Fri, 26 Apr 2024 05:45:00 +0000</pubDate>
  <link>https://status.foxeducation.com/incident/clwah4uej4000b8oqr0h7sji5</link>
  <guid>https://status.foxeducation.com/incident/clwah4uej4000b8oqr0h7sji5</guid>
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