Duration: 3 hours and 9 minutes

Affected Components: News, Administration, Checklist, FoxPay, FoxPay, Checklist, Stundenplan, News, Chats, Timetable, SMS, Administration, Portfolio, Video Calls, Portfolio, News, SMS, Portfolio, Website, Sprechzeiten, Chats, Messages, Consultation hours, Administration, Chats, FoxDrive, Messages, Consultation hours, class register, Group book, Mitteilungen, Video Calls, FoxDrive, FoxDrive, SMS, Video Calls, Checkliste

May 16, 21:00:00 GMT+0
Identified - Liebe Nutzer\*innen, um Ihnen weiterhin den besten Service bieten zu können, stehen Ihnen im Zeitraum von 16.05.2026 23:00 Uhr bis 17.05.2026 3:00 Uhr unsere Anwendungen aufgrund von Wartungsarbeiten nicht zur Verfügung. Wir entschuldigen uns für die Umstände!.

May 16, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

May 17, 00:09:17 GMT+0
Completed - Die Wartung wurde erfolgreich abgeschlossen..

Duration: 14 hours and 25 minutes

Affected Components: Timetable, Video Calls, SMS, Checklist, FoxPay, FoxPay, Checklist, Stundenplan, News, Chats, Administration, , Portfolio, Portfolio, News, SMS, Portfolio, Chats, Sprechzeiten, Messages, Consultation hours, Administration, News, Administration, Messages, Chats, FoxDrive, Consultation hours, , , class register, Group book, Mitteilungen, Video Calls, FoxDrive, FoxDrive, SMS, Video Calls, Checkliste, Wiener Bildungspost - WiBi → SchoolFox-Apps → KidsFox-Apps →

Mar 24, 22:06:04 GMT+0
Monitoring - Das Problem wurde identifiziert – unser DDOS-Schutzanbieter hatte ein Problem mit der korrekten Verarbeitung von SSL-Zertifikaten. Die genaue Ursache wird noch untersucht, wir haben jedoch auf unserer Seite einen Workaround implementiert. Die Android-Apps funktionieren bereits wieder, es kann jedoch bis zu 30 Minuten dauern, bis die Lösung bei allen Nutzerinnen und Nutzern ausgerollt ist..

Mar 25, 05:24:53 GMT+0
Resolved - Der Workaround wurde vollständig ausgerollt, die Android-Apps sind wieder einsatzbereit..

Mar 24, 15:00:00 GMT+0
Investigating - Derzeit ist es nicht möglich, sich in den Android-Apps anzumelden. Wir untersuchen die Ursache des Problems. Bitte nutzen Sie in der Zwischenzeit unsere Web-Apps: * SchoolFox: <https://my.schoolfox.app> * KidsFox: <https://my.kidsfox.app> * TeamFox: [https://my.teamfox.app](https://my.teamfox.app/#/welcome) * Campus Theresianum: [https://theresianum.foxeducation.com](https://theresianum.foxeducation.com/#/welcome) * WiBi: <https://wibi.wien.gv.at>.

Duration: 2 days and 8 hours

Affected Components: Chats, News, FoxDrive, Chats, Portfolio, Messages, Portfolio, Portfolio, Chats, News, Messages, News, Mitteilungen, FoxDrive, FoxDrive

Mar 10, 07:22:17 GMT+0
Identified - Der Datei-Upload ist derzeit gestört und funktioniert in keinem der Module. Wir arbeiten bereits an einer Lösung und informieren euch, sobald das Problem behoben ist..

Mar 10, 07:44:38 GMT+0
Monitoring - Das Problem mit dem Datei-Upload wurde behoben. Uploads funktionieren wieder in allen Modulen. Wir beobachten die Lage weiterhin..

Mar 12, 15:21:58 GMT+0
Resolved - Das Problem ist durch eine unangekündigte Änderung in der API unseres Datenspeicher-Anbieters entstanden. Die notwendigen Anpassungen auf unserer Seite wurden umgehend vorgenommen, sodass der Datei-Upload innerhalb weniger Minuten wieder verfügbar war..

Duration: 2 hours and 14 minutes

Affected Components: Administration, Timetable, Video Calls, Chats, SMS, Checklist, FoxPay, FoxPay, Messages, Checklist, Portfolio, Stundenplan, News, FoxDrive, Chats, Administration, SMS, Portfolio, Chats, Sprechzeiten, News, Website, Administration, News, Messages, Portfolio, Consultation hours, Consultation hours, class register, Group book, Mitteilungen, Video Calls, FoxDrive, FoxDrive, SMS, Video Calls, Checkliste

Mar 3, 10:38:46 GMT+0
Investigating - Wir beobachten derzeit erhöhte Antwortzeiten unserer Server. Es kann vorkommen, dass Apps vorübergehend nicht reagieren. Alle Funktionen sind betroffen. Wir arbeiten mit Hochdruck an der Behebung des Problems..

Mar 3, 12:18:20 GMT+0
Identified - Die Ursache für die erhöhten Antwortzeiten liegt bei einem unserer externen Dienstleister. Der Anbieter arbeitet bereits an einer Lösung. Wir haben zwischenzeitlich einen Workaround implementiert, der die Situation verbessern wird. Die Ausrollung kann bis zu 60 Minuten in Anspruch nehmen..

Mar 3, 12:52:44 GMT+0
Resolved - Die Erreichbarkeit unserer Server ist wiederhergestellt. Alle Funktionen stehen wieder uneingeschränkt zur Verfügung..

Duration: 55 minutes

Affected Components: Chats, Messages, FoxDrive, Chats, Messages, Chats, Mitteilungen, FoxDrive, FoxDrive

Jan 26, 10:15:00 GMT+0
Monitoring - Für etwa 5 Minuten zwischen 11:15 und 11:20 Uhr war es nicht möglich, Mitteilungenanhänge, Dateien von FoxDrive und auch Anhänge in den Chats herunterzuladen. Der Grund dafür war ein technisches Problem mit einem Rechenzentrums-Server, der die Datei-Downloads verarbeitet. Der Server wurde neu gestartet und Datei-Downloads funktionieren jetzt wieder. Es sind keine Daten verloren gegangen. Wir beobachten die Situation..

Jan 26, 11:09:39 GMT+0
Resolved - Der Server läuft stabil, der Vorfall ist daher geschlossen..

Duration: 3 hours and 14 minutes

Affected Components: Website, Administration, Messages, Timetable, Portfolio, Video Calls, Chats, SMS, Checklist, News, FoxPay, Messages, News, FoxPay, Checklist, Portfolio, Administration, Consultation hours, Chats, FoxDrive, Sprechzeiten, Administration, Stundenplan, Portfolio, , News, SMS, FoxDrive, Group book, Consultation hours, FoxDrive, Chats, class register, Mitteilungen, Video Calls, SMS, Checkliste, Video Calls, Wiener Bildungspost - WiBi →

Jul 17, 21:00:00 GMT+0
Identified - Dear Fox users, in order to be able to continue to offer you the best service, our applications will not be available for you from 17.07.2025 23:00 Uhr until 18.07.2025 3:00 due to maintenance work. We apologize for the inconvenience!.

Jul 17, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 18, 00:14:09 GMT+0
Completed - Maintenance has completed successfully..

Duration: 1 hour and 33 minutes

Affected Components: Website, Timetable, Group book, class register, FoxDrive, News, Messages, FoxDrive, SMS, Checklist, Chats, Checklist, Consultation hours, Chats, FoxPay, Administration, FoxPay, Consultation hours, Video Calls, Portfolio, Administration, Portfolio, Video Calls, SMS, News, Messages

Feb 3, 05:51:02 GMT+0
Resolved - This incident has been resolved..

Feb 3, 04:17:41 GMT+0
Identified - Our data center is experiencing major network issues. The cause has been identified and is currently being resolved. However, it will take time for the solution to be rolled out across the entire data center..

Feb 3, 04:48:11 GMT+0
Monitoring - Our apps are working normally again..

Duration: 4 hours and 31 minutes

Affected Components: Website, Timetable, Group book, class register, FoxDrive, News, Messages, FoxDrive, SMS, Checklist, Chats, Checklist, Consultation hours, Chats, FoxPay, Administration, FoxPay, Consultation hours, Video Calls, Portfolio, Administration, Portfolio, Video Calls, SMS, News, Messages

Dec 25, 21:00:00 GMT+0
Identified - Dear Fox users, In order to continue to offer you the best service, our applications will not be available from March 30, 2024 11:00 p.m. to March 31, 2024 2:00 a.m. due to maintenance work. We apologize for the inconvenience! Dear Fox users, In order to be able to continue to offer you the best service, our applications will not be available for you on March 30th, 2024 from 11:00 pm to March 31st, 2024 2:00 am due to maintenance work. We apologize for the inconvenience!.

Dec 25, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 26, 01:30:35 GMT+0
Completed - Maintenance has completed successfully..

Duration: 2 days, 5 hours and 50 minutes

Affected Components: Website, Timetable, Group book, class register, FoxDrive, News, Messages, FoxDrive, SMS, Checklist, Chats, Checklist, Consultation hours, Chats, FoxPay, Administration, FoxPay, Consultation hours, Video Calls, Portfolio, Administration, Portfolio, Video Calls, SMS, News, Messages

Nov 26, 07:11:10 GMT+0
Monitoring - Our DDOS-protection provider has minor performance issues, which affect responsiveness of the apps. Support team is working on resolving the problem..

Nov 28, 13:00:54 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 34 minutes

Affected Components: Timetable, Group book, class register, FoxDrive, News, Messages, FoxDrive, SMS, Checklist, Chats, Checklist, Consultation hours, Chats, FoxPay, Administration, FoxPay, Consultation hours, Video Calls, Portfolio, Administration, Portfolio, Video Calls, SMS, News, Messages

Nov 25, 07:49:22 GMT+0
Resolved - Application accessibility and performance is back to normal. Issue has been resolved..

Nov 25, 06:15:22 GMT+0
Identified - We are continuing to work on a fix for this incident..

Nov 25, 07:03:16 GMT+0
Monitoring - Our DDOS (Distributed-Denial-of-Service) attacks protecting service has a technical issue, correctly forwarding traffic. Support team is working on a solution..

Duration: 3 days, 3 hours and 35 minutes

Affected Components: Messages, Chats, Chats, Messages

Sep 8, 07:14:58 GMT+0
Identified - We are continuing to work on a fix for this incident..

Sep 8, 20:32:23 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 6, 07:06:52 GMT+0
Identified - There are currently difficulties processing push notifications. Please inform the users of your institution that the app currently needs to be checked manually on a regular basis for important news..

Sep 9, 10:41:50 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour

Affected Components: Timetable, Group book, class register, FoxDrive, News, Messages, FoxDrive, SMS, Checklist, Chats, Checklist, Consultation hours, Chats, FoxPay, Administration, FoxPay, Consultation hours, Video Calls, Portfolio, Administration, Portfolio, Video Calls, SMS, News, Messages

Jul 13, 02:00:00 GMT+0
Identified - Dear Fox users, in order to be able to continue to offer you the best service, our applications will not be available for you on July 13th, 2024 from 04:00 pa.m. to July 13th, 2024 05:00 a.m. due to maintenance work. We apologize for the inconvenience!.

Jul 13, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 5 hours and 15 minutes

Affected Components: Administration

Jul 11, 12:55:33 GMT+0
Resolved - Untis SSO problems have been resolved..

Jul 11, 07:40:16 GMT+0
Identified - There is a problem on the Untis side. Please contact their support and provide the following information: OpenID Connect Discovery no longer works. The endpoint <server>/api/sso/v2/<tenant\_id>/.well-known/openid-configuration returns a 403 Forbidden error with the error message "no data per mandant available"..

Jul 11, 09:51:13 GMT+0
Identified - Untis is aware of the problem and is working on a solution..

Affected Components: Website, Timetable, Group book, class register, FoxDrive, News, Messages, FoxDrive, SMS, Checklist, Chats, Checklist, Consultation hours, Chats, FoxPay, Administration, FoxPay, Consultation hours, Video Calls, Portfolio, Administration, Portfolio, Video Calls, SMS, News, Messages

Jul 1, 11:05:35 GMT+0
Resolved - This incident has been resolved..

Jul 1, 10:05:10 GMT+0
Resolved - Der Upload und Download von Anhängen in Chats, Mitteilungen und FoxDrive ist derzeit nicht möglich.

Affected Components: Messages, Messages

Jun 20, 05:29:08 GMT+0
Resolved - .

Duration: 30 minutes

Affected Components: Messages, Messages

Jun 17, 06:29:05 GMT+0
Resolved - This incident has been resolved..

Jun 17, 05:59:09 GMT+0
Monitoring - .

Duration: 32 minutes

Affected Components: Website

Jun 12, 19:31:36 GMT+0
Completed - Maintenance has completed successfully..

Jun 12, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 12, 19:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Affected Components: Timetable, News

May 6, 05:30:00 GMT+0
Resolved - This incident has been resolved..

Affected Components: Timetable, News

Apr 29, 05:30:00 GMT+0
Resolved - This incident has been resolved..

Affected Components: Timetable, News

Apr 26, 05:45:00 GMT+0
Resolved - This incident has been resolved..